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Thank you to all of you who took the time to take part in our user survey this spring. Your responses enable us
focus on the things that are important to you.
We asked you to what extent we meet you expectations of service, information resources, and facilities.
Among other things, the survey shows us
On a scale from 1-9 we achieved 6,51 on general satisfaction with library services. That is above average compared to the
other libraries in the survey.
We have received a lot of comments, both positive and negative, as well as suggestions for improvements. In the time
ahead we will go through the results in more detail and identify the areas ripe for improvement.
Thank you for your responses and all your excellent suggestions.
Kindly, CBS Library
Facts about the user survey From March 14 through April 10 CBS Library carried out a questionnaire
survey in which 50 lecturers and 1065 students took part.
The questionnaire contained 22 questions and a comment field and consisted of three parts:
• Affect of service (personal service experience)• Information control (resources, e.g. books,
databases)• Library as place (Facilities)
In addition to these there were questions about general satisfaction and frequency of use.
The survey is based on LIBQUAL, an American concept used for
benchmarking etc. The community consists of more than 1000 libraries.
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